Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. I exited and restarted Mail and was then able to send emails again. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! on by The whole ISP domain is blocked. None of the posts I have seen are the same as my problem however. I've got a "failed delivery message". Some links in this article may be affiliate links. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Why? Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Has anyone experienced this problem. Thanks for the super fast analysis and reply. I consistently receive this warning: whenever I try. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Townman, Gandalf. What do I have to change to make my emails send? Thank you, JW. 20h13. Does anyone have any other suggestions please?? Sadly not the same as my experience. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. You may have to register before you can post: click the register link above to proceed. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. This is going to need looking at by their email support team. BT allows former customers to access a basic form of their email account for free. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Ive also tried not using advanced settings at all with exactly the same results as described above. All postings and use of the content on this site are subject to the. Go back to: Email help. Go back to . 26-08-2021 26-08-2021 Your post does not go to BT. 11-07-2019 It's not just that there has been a delay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is NOT 'A solution'. 19h37 I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. 26-08-2021 A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. RobbieMac. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. All other emails to other systems have no issues. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. . Hopefully, we can get this resolved quickly. I can take the same message and copy it into gmail and send from there and it gets through with no problem. 15h24. To start viewing messages, select the forum that you want to visit from the selection below. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. So, I did checked around it seems that smtp is not working. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. 19-12-2022 I also feel slightly better I am not alone. 23-04-2021 You can send and receive messages, but not actively manage the account. 20h33 Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. One further piece of information. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Has anyone else encountered this and found a solution ? A workaround would be to use another SMTP - for example gmail if you have a google account. We shall never know, but fingers are firmly crossed that the service will return to normal. BT are blocking the complete domain which the sender is sending from. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. BT need to deal with this at a high level, NOT an individual user's account. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. ask a new question. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 26-08-2021 16:52 EST 04 Mar 2023 The account I am using is Gmail (the google mail). I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". 25-08-2021 on Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I have a group of 14 people set up under Outlook 365. Thanks for the examples that have been provided so far. Not receiving @btinternet email. 19h32. Log out of your email account then, Using an email program? I have a group of 14 people set up under Outlook 365. This site contains user submitted content, comments and opinions and is for informational purposes If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Might that apply in your case too? Have you had the chance to try the steps in the article below? Re: Emails from btinternet.com addresses not received. So it seems to be something between Android and BT Mail. I cannot send even the simplest of messages this morning. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. The worrying thing is I don't know how many other emails I'm not receiving. Delays in Emails being delivered can arise from a multitude of reasons. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Something went wrong. I feel there is something going between Google and Apple. I can't afford the risk.'. 23-04-2021 I can send & receive on my work email account using the Outlook app. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. 23-04-2021 09-07-2019 , updated Tried on various devices with same result. Announcements, Guides & Community Updates. 1) Set up an email address with a free service. I have the exact same problem. All other emails to other systems have no issues. 10-07-2019 Our Gmail accounts work on all our devices. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. If not, how do we get a moderator involved? We always endeavour to grade correctly and. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 14h17, on https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. provided; every potential issue may involve several factors not detailed in the conversations If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Please update the server configuration to continue connecting to this account", with the option to cancel or update. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 21h18, I have got my email working again. The problem is also affected by the addressee. If you click on them we may earn a small commission. Incoming mail works, but unable to send anything. 6) Make a list of all of the accounts and logins that are linked to your old email address. Are there really just two of us having this problem? In my view, the Postmaster group are doing it the wrong way round. This is a BT residential customer to customer forum. BT Email - best practices for postmasters and senders of email | BT Help, on If you're having problems, try logging in to webmail. 2. 16h05. Don't forget online banking, streaming services and social media accounts. 09-07-2019 Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. on - last edited on I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Hi 5) Set up an auto-responder message on your old email address. 14-07-2019 If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Email headers can be found by looking at the email item's properties. Examination of the message heads of the delayed emails might be informative. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Have you had the chance to check if the issue persists on a different user account? If yes, we recommend that you check if the issue persists while on safe mode. 13h37, on Below is an article to help guide you through the process. You can usually find the option to redirect in the inbox settings of your old email account. 23-04-2021 This sounds fiddly, but isn't necessarily. on Also, the web interface seems to be working just fine. Its probably not directly relevant to your problem, but who knows with Apple!! on I consistently receive this warning:whenever I try. Those who leave have their email account terminated and closed 90 days later. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Unfortunately, it did not work. By posting your comment you agree to the house rules, The comments below have not been moderated, By I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. One of the mails having been sent as long ago as April 4th. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Also one of the two that I received recently was sent in December. Neither of these has solved my problem. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. 23-04-2021 10-07-2019 We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. I spoke too soon. 15h31. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. What can we help with? 6h00. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. It's reassuring not to be alone. 'All of my contacts have it. It seems that my account SMTP setup was changed (without my input). Thanks for your reply, Townman and thanks to Anne too. 19-12-2022 14h56, on omissions and conduct of any third parties in connection with or related to your use of the site. This started suddenly about 5 or 6 weeks ago. Log in issues. TalkTalk allows you to access your email account for 12 months after you switch. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. on 26-08-2021 I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. 23-04-2021 After 6 mos., if selected you will be billed $10.99/mo. We understand that you are experiencing issues sending emails. Email: timforrester@btinternet.com. If that doesn't fix the problem, see the next section. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. Thanks for the suggestion. What does this mean? It might be worth changing your SMTP port to see if that helps. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. 23-04-2021 14h00, on I have entered the SMTP and IMAP details correctly but it still won't send. Sky allows former customers to keep their email account free of charge and indefinitely. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. on [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. A warm welcome to the forums. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. I've got a "failed delivery message". Any ideas? 14-07-2019 They forecast a response within 72 hours. Surface mail is also available; please e-mail us for . Many customers find the BT community forum is a great way of getting help. Gmail and Outlook are two of the most popular. Send yourself a test email. Just one other thing that might be relevant. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Do other emails they send get to where they need to go? The article below can help if you do not have any other user account to test with. Looking through previous posts I see this has been a regular problem. Delays in Emails being delivered can arise from a multitude of reasons. MisterW, bobpullen. 10h38 to know I'm not alone. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. A forum where Apple customers help each other with their products. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. It's good (???) For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. any proposed solutions on the community forums. I anybody else having this problem. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. on 11h40. It's very annoying and slightly weird. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. You should however check that your email clients are using the correct settings as per this link. I know that I haven't received most of the emails sent from btinternet.com addresses at all. 23-04-2021 mingoslkd, call If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 20h31, on After 3 years, then-current everyday prices for all services apply. 'I have always used the same email address,' says Dave, 79, from Cambridge. The accounts work on BT Webmail, both to receive and send. If everything works fine in webmail, you may need to check your program settings. When this happens. We have received reports that emails to btinternet.comemail addresses are being blocked. Just goes straight to outbox, then tries to send . I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). 15h22, on Apple disclaims any and all liability for the acts, Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 19h39. 13h52. Comic should be in the grade given in the listing title. That helps us fund This Is Money, and keep it free to use. What can be done to fix this problem please? Can you please hold the power button on the phone and iPad until you see a menu and choose power off. BT internet email problem Hi. 2 days ago I suddenly stopped being able to send emails and get the message below. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? We do not allow any commercial relationship to affect our editorial independence. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Last Thursday, I stopped receiving email from my @btinternet.com account. 17h33. on 23-04-2021 15h27, on There'll likely be four of these, two from BT servers and two from Plusnet servers. I have cleared cache and data. Last week I phones an advisor with a somewhat similar response. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Rachel Rickard Straus, Financial Mail On Sunday I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. The problem usually resolves its self in a day or two. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 3 users liked/thanked this post: Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Maybe that's the issue, although there has been no problem up until yesterday. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. As soon as I removed that link all was well again. only. Using webmail?