Dishwasher Smells Like Burning? While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. Its compact size will leave room for a water softener or extra storage. The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out. Turn on the gas supply and/or increase the inlet gas supply pressure. How To Fix: Learn more. Flame Failure is generally caused by either a gas pressure problem or an electrical issue. Richmond tankless gas water heaters are more energy efficient than conventional water heaters, because the tankless models eliminate the need for reheating stored water. Check that the ground conductor on the water heater is properly connected. Its compact size will leave room for a water softener or extra storage. On the Richmond website, youll find an online form to submit a question, complaint, or comment. If you buy something through a referral link on our site, we may earn an affiliate commission at no extra cost to you. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters. You need to make sure that all faucets are closed. This can take up to 24 hours. When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. All Rights Reserved Why keep 40-50 gallons of water hot when you don't need it? Richmond Gas Water Heater features a combustion shut-off device. Take advantage of warranty protection for your Rheem heating, cooling and water heating equipment, Find what you need to keep your Richmond equipment working perfectly. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. your household just finished showering and now it's your turn. For higher demand application, easily link multiple tankless units to operate as one system: Up to 20 units: MIC-185 plus MICS-180 manifold control assembly, RMTGH95DVLN-2 : Indoor Natural Gas 199K BTU, RMTGH95DVELP-2 : Indoor LP 199K BTU w/ EcoNet, RMTGH95DVELN-2 : Indoor Natural Gas 199K BTU w/ EcoNet, Corporate Office: 1100 Abernathy Road, Suite 1700. 99. . link to How to Connect a Generator to Your Tiny House Without a Transfer Switch, Electric RV Water Heater How to & Troubleshooting Guide. Open the cold-water valve and let the tank refill completely. If you find yourself naked and cold at the start of a shower, relax and check a few things, but you might want to get dressed first. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. The Digital Temperature Controller can be mounted in any room. Some of the models are suitable for both multiple appliances or a single application it all depends on the incoming water temperature. If you do not have the hook ups to clean your water heater Although a second unit might seem like a large investment, it can actually save you money in the long run since youll use less water while waiting for hot water to arrive and less gas to heat the water. Quality is assured by the extensive testing every unit must go through before it becomes available for sale. Copyright 2004 - Do not force it. Carbon monoxide (CO) is a tasteless, colorless, odorless, and highly poisonous gas which can be deadly to humans in high concentrations. Explore the water heaters key components. Birds nest, rodents and wasps nest can also block your venting, so be sure to thoroughly examine all vents that are located or lead outside your home. For instance, to prevent problems, all the tankless heaters from Richmond are fitted with corrosion-resistant heating elements. The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. Error Code 03: Manifold Control Failure Rheem error code 03 means there is a problem with the manifold control. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. When removing anode rode, first make sure the cold water supply is turned off. Tankless Mid-Efficiency Water Heaters. Through the sight glass, inspect the hot surface ignitor with the main burner off and inspect the main burner while firing. Richmond is one of the reputable brands, with several quality appliances on offer. Let the heater heat the water until it is hot enough for normal use. Fold the insulation and expose the thermostat. Whether you use a traditional or a tankless water heater, The status light indicates the water heaters status/condition depending on the color and blinking pattern: If the status light is not blinking blue, relight the pilot. The Richmond Hybrid is also EnergyStar Compliant and may qualify you for a local or utility rebate. If you are unable to light the main burner to your Richmond power vent water heater, it may be due to the following issues: There are several possible causes for this problem: Check this too: Kinetico Water Filter Troubleshooting. Use a soapy water solution to test for leaks at all connections and fittings. If so, you may need to clean, repair or replace the pilot burner to fix the problem. Just as your car requires periodic maintenance, so does your water heater. Well, you can try doing these steps before you finally call a professional service: Make sure that your heater's power (within the breaker panel) has been turned off It indicates water temperature sensor failure, It indicates Combination Gas Control failure. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. This is another model that is available in both an indoor or outdoor version. Press and release the COOLER button until the desired setting is reached to decrease the temperature. He got his start in the plumbing business working on fixing all types of home improvement issues including water leaks, broken toilets, appliance installation, and more. - YouTube 0:00 / 5:03 I have a richmond encore tankless water heater model RMTGH95DVN. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. While they're enormously helpful, occasionally, they can present significant problems, one of which is that the pilot light is repeatedly going out. Make sure that you clean all parts (tank and all heating elements) thoroughly. water (in contrast with soft water) is water with a high mineral content, and You can only see the flame through the sight glass window located on the inner door. One of them is about adjusting the temperature. Its full of built-in smart features to help prevent cold showers, alert you of issues before theres no hot water and protect your home from potential water damage. Better still, it functions at up to 8,400 feet above sea level. Necessary cookies are absolutely essential for the website to function properly. The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. water filter, debris can become trapped in this long path if not stopped by This can make a difference when registering as well as verifying. care for a long-lasting life. If you still want to review all the top brands before purchasing, see our overview here. If youre in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. But opting out of some of these cookies may affect your browsing experience. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. Some additional features of the 7.0 outdoor model include a digital remote control, the best side-to-side clearance in the industry at inch, and 10 feet of thermostat wire included with the heater. By creating an account you agree to the Hunker. Yes, we do. Vent up to 150 ft with 3" PVC and 60 ft with 2" PVC, Includes easy to install hanging bracket for time savings (indoor models only), Self-diagnostic system for easy installation and service, High-altitude capability up to 8,400 ft. elevation above sea level, Digital remote control now pre-wiredand 10 ft. of thermostat wire included, Supplied with a 120-volt power cord (indoor models only). RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. These are threaded to make them easy to replace, although users will only need to change them infrequently, as they are designed to be durable. You can also Vent Type: PVC. Tankless Water Heater Electric 18kW 240 Volt, thermomate On Demand Instant Endless Hot Water Heater, Digital Temperature Display Easy Installation, for Residential Whole House . Although uncommon, issues can arise if something isnt working correctly within your water heater. The largest is the whole-house the RMTEX-36 (a 36 kW-unit), which is suitable for average to large homes. Again, these are field serviceable. If you take the matter in your own hands, you run the risk of voiding any applicable warranty. It automatically shuts the unit down whenever it senses the presence or flammable vapor or the air inlet openings get blocked. Rinnai is known for their innovative tankless water heaters, such as the RUCS65iN and the RUR98iN. Tankless water heater maintenance is your best insurance policy against unexpected problems. Austin, TX 78765-4200 We use cookies to ensure that we give you the best experience on our website. This is an exclusive feature of the Richmond tankless water heaters. You can also clean the burner by scrubbing with mild detergent. The Most Likely Problem - The Thermocouple Is Bad 1.1 How To Fix 2 2. the harder your water, the higher the potential for damaging mineral buildup. Featuring ThermaCirc360 technology, Rinnai water heaters are a solid choice for homeowners looking for an efficient, quality water heater that will save energy and produce unlimited hot water. We designed the Richmond ENCORE Electric Water Heater with LeakGuard to give you the power to know, control and protect. Toggle the ON/OFF switch located on blower assembly to the ON position. It is still significantly higher than the energy efficiency of any tank model. Rheem error code 03 is found on units with MIC-180 or EZLink. Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. Check your heaters power supply. Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. If you own a tankless water heater or are upgrading from a traditional tank Side 1/2" Compression water connections. Your Air Supply or Exhaust is Blocked. An ANSI (American National Standards Institute) standard went into effect in July 2003 that will prevent a water heater from igniting flammable vapors outside the combustion chamber. Do not attempt to remove the inner door. Some models, like the Marathon, have lifetime warranties, while others have a 6- or even a 12-year warranty. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Blocked combustion air-inlet system- Have the combustion air-inlet system evaluated by a qualified service technician. Turn off or remove circulation pumps. Corporate Office: 1100 Abernathy Road, Suite 1700 in the shower until the cold water has passed. You should contact technical support to help you trouble shoot the issue and orderreplacement parts if necessary. These cookies track visitors across websites and collect information to provide customized ads. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. Get answers to all the most frequently asked questions (FAQs) about Heating, Cooling & Water Heating. Here are six of the most common problems and maintenance concerns for tankless water heaters: Keep reading to learn what signs to look for when identifying these issues and how to fix them! It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). Not sure which product is the right addition to your home? The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. 929 East 41st St. PO Box 4200 Blocked vent system- Have a qualified service technician evaluate vent system for blockage. By the way, this guide won't cover the blinking codes. Gas control problem-Contact a qualified service technician to inspect and fix the issue. Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. You can use a vacuum cleaner on the burner and floor shield inside the water heater. Depress and hold the gas control knob all the way down. Tank water heaters do not Tankless water heaters are a great investment for your home or office. To adjust the temperature, turn the temperature dial to an initial setting of 120oF. Keeping your water heater properly maintained helps ensure it operates smoothly and efficiently, it is free of problems, and serves you for many years. Richmond water heaters with tankless technology are used for mid and large-sized homes with up to three-four bathrooms, where the largest model produces up to 11 GPM of hot water. of cold water before the temperature slowly climbs back up. Compare those to your own unit. Turn off all electrical power to the appliance. Wire connection(s) are not fully secured- Confirm the wire connections or have a service technician confirm the connections for you. Gas valve LEDs will light separately or together to indicate the status or an error. Here are The Facts! Step 01 - Turn Off The Power. It has a minimum activation flow rate of 0.40 GPM and an even lower minimum flow rate of just 0.26, meaning youll receive hot water even when the flow is extremely low. No reviews. The best thing to do is to call their customer support. Allow several gallons to flush through the discharge line to an open drain. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. If you need to reach a higher temperature, such as for commercial usage, you can purchase an upgrade kit. In some cases, it turned out that the owners had set the vent beyond the suggested limits. However, since gas as a fuel source is cheaper, they cost less to run. Turn off the power to the water heater for 10 seconds and then back on. Do not expose the flammable vapor sensor to water, solvents or cleaning agents. If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. 5, Ample hot water for households with 2 to 4 people, Ample hot water for households with 3 to 5 people. Richmond tankless water heaters from the mid-efficiency series (RMTG series) are available in three sizes delivering plenty of hot water from two to four baths. Even if you dont have the technical background, experience, or skill, you can still understand the issues faced by your unit and then come up with the solution. Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. Tankless water heaters are generally low maintenance and very efficient, but problems can still occur. If there is not enough or no hot water, it could be that water usage may have exceeded the capacity of the water heater. We call it Peak Hour Demand. In short, Richmond water heater troubleshooting can give you tons of insight and knowledge if you know how to make use of it in the best way. One or two of the temperature indicators will light up, and will only remain on for 30 seconds if no further buttons are pressed before the control goes back to sleep mode. You can find the steps and the ways on the official site. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. The consortium of manufactures agreed on flame arrestor plate technology to create the new generation of FVIR water heaters. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Space saving design with intelligent electronic controls and an all-copper heater exchanger, Copyright 2004 - Tankless water heaters are also called If you continue to use this site we will assume that you are happy with it.. To prevent wastage of heated water, the 7.0 model is recirculation kit ready. Contents show 1 1. Much like the Rheem water heater, Richmond is very consumer-friendly. The temperature appears on a digital display on the front of the unit. This indicates there is a problem with the internal circuit. The best models utilize condensing . Learn More About The Water Tech Editorial Team. Below are some maintenance tips to consider: In his spare time, Oscar loves tinkering with electronics. Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. Low gas pressure could also be the cause of the problem. Open a hot water faucet or lift the handle on the relief valve to admit air to the tank. Locate the piezo-electric spark generator which is located on top of the combination gas control. Richmond urged the ANSI standards be reviewed. have to be cleaned as often, if ever, but tankless water heaters require more For most tankless water heaters, the display with present an error code to inform you that your air supply or exhaust is blocked. You can select from an electric model or gas model. 11kW Model Flow Rate: up to 2.68 GPM. VIEW PRODUCT. These can vary from electric to gas to hybrid and even on-demand water heaters. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. Contact technical support for help with troubleshooting the issue further. You need to remove sediment and dust as their buildup may affect the heaters efficiency. This website uses cookies to improve your experience while you navigate through the website. You can easily reach the Richmond customer service department. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. It may be set too low. There are several reasons your water heater could fail to ignite. Recommended Environment: Indoor. The warranty varies based on the model. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. your shower is due to cold water living in the pipes between your water heater Attach a garden hose to the drain valve on the water heater and direct the stream of water to drain. Also, check the outdoor combustion air-inlet and vent system terminals to make sure there are no obstructions, and that there is no damage nearby caused by condensate. Establish a routine preventative maintenance program and make sure you are following it. Offers simple and easy to read diagnostics and leak protection with audible alarm. Alternatively, you can speak to someone directly during business hours. When he is not busy trying not to electrocute himself, you can find him in the garden tending to his vegetables and chickens. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. Not only are they highly efficient, but they can also save you money by heating water only on-demand. The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. The troubleshooting for each of these heaters is a little different as their mode of operation isn't completely the same. Do not open the inner door of the appliance and try to light the burner by hand. This helps to protect homes. We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. The reference mark A or 1 mark represents an approximate water temperature of 130oF. There are 6 LEDs; with the last three indicated as A, B, and C. This indicates there is an open earth ground circuit to the ignition system. As with other brands, Rheem tankless water heaters display error codes to indicate specific malfunctions. Click here to browse our residential tanks! Check that the water heater is securely connected to earth ground. Tankless units are used in residential and light commercial applications for an on-demand and continuous supply of hot water. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless! Visually inspect the hot surface ignitor and main burner periodically. If you are not regularly checking your Point-of-Use 8kW, 11kW and 13kW Models. Locate a category below and choose one of the available options. Close the drain valve on the tank and disconnect the garden hose. House generators are quite expensive. Intelligent leak detection system provides real-time notifications that prevent catastrophic failure, Exclusive technology provides performance updates and alerts on your mobile device1, All-inclusive leak detection and prevention system with proprietary auto shut-off valve limits leakage to no more than 20 ounces of water2, Because the Richmond Hybrid installs like a standard electric water heater, installation is hassle-free, making it perfect for replacement and its simple to service. The series is made up of a number of whole-house and point-of-use heaters. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. To clear the error, try these troubleshooting steps: This indicates an error in the hot surface ignitor circuit. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Most efficient water heater available with up to $5,000 in lifetime savings and less than 2 year payback*. Corporate Office: 1100 Abernathy Road, Suite 1700 Gas Connection Size: 3/4 inch. Drain a few quarts of water from the water heaters tank every month to clean the tank of deposits. Product Type: Tankless Water Heater. Many user and installer-friendly features make the Richmond Encore Tankless the easiest tankless water heater to own. For a power vent water heater, follow these operating instructions below: The temperature of the water in the heater can be set/ adjusted by setting the temperature knob on the front of the Combination Gas Control (Thermostat). The temperature appears on an LED screen. Bring the other thermostat to the same setting. It's not always something you want to do on your day off, but it still needs to be done. It indicates one of the temperatures adjust buttons is stuck closed. They are designed with the maximum power of 199,900 BTU, 180,000 BTU, and 170,000 BTU, and water flows of 9.5 GPM, 8.4 GPM, and 7.0 GPM, respectively. The cookies is used to store the user consent for the cookies in the category "Necessary". Inspect the gas venting system and the chimney.
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