Improving Peoples Lives. But we were just relentless, and in one year we moved all of our workloads to the cloud. Apr 04, 22 (Updated: Sep 19, 22) Scottsdale (headquarters) 1365 N. Scottsdale Rd. Password Remember me Or, sign in using: Suite 390. Customers sometimes need to speak with a live agent. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. IT Support You are using an unsupported browser. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. View our background requirements here. Learn More. Liveops SWA Array Overview This app integration supports Single Sign-On. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. If there are system issues, you will not get paid. Everyone else we spoke to claimed they were cloud-based but they weren't. No matter what industry, use case, or level of support you need, weve got you covered. Find Out How & Apply . The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. I wish there was some type of base pay. Copyright 2023 Liveops, Inc. All rights reserved. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. You can also manage cookies in your browser settings. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Press & Media. The more investment you make in yourself, the greater the reward. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Enjoy the freedom and flexibility of being your own boss. Avoid Recruiting Scams Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Flexibility. Support. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. You can make money teaching it online. Ditch the paperwork and endless manual tasks. Now we can focus on making sure IT is partnered with the business in everything they do.. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Username or Email Password. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Cons are having to provide your own equipment. Is Liveops nation legit? Join Liveops Nation and experience the freedom and autonomy of being self-employed! They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Its a good company depending on the project you are on. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Liveops Nation - Virtual Call Center Community. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Our Offices. The amount of paper eliminated alone was a huge benefit. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Use your email address or username and password to sign into your WebCE learning center account. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Login. Agent Login Username / Email Forgot password? Login to know the status of the ticket. Find Out How & Apply . At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Not sure which client opportunity (or opportunities!) Enterprise Solutions. Okta goes so much further than other providers, Huckabay says. Earning potential. Want to give someone something unique this holiday season? ; The user selects the Duo Security option. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. To accept cookies continue browsing as normal. about the agent experience and application. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Work from home. Sign an Independent Contractor Agreement. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. If there are system issues, you will not get paid. Join Liveops Nation and experience the freedom and autonomy of being self-employed! On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Support. management. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. From professional services to documentation, all via the latest industry blogs, we've got you covered. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Browse case studies, customer service tips and other helpful resources for enterprises. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. The cons are being able to work in your own home. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Sign an Independent Contractor Agreement. Its why weve led the industry in virtual flex agent services for more than 20 years. Outspoken. Sign in. Goodbye long commutes, rigid schedules, and busybody managers. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. This means you can choose when, where, and how often to work! We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. . A wide array of jobs -- many of them well-paid -- don't require a degree.. Public Relations e-mail (press@liveops.com) Locations. I still love it., You make your own schedule. The background check requires a $24.99 processing fee paid directly to our vendor. Learn about Liveops Enterprise Solutions Click Here . Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Learn more about how Liveops virtual contact center solutions can scale your business. We would like to show you a description here but the site won't allow us. Group Linking Link Okta groups to existing groups in the application. Or, if, No college? But, the site does not guarantee that youll take calls during those hours. Forgot password? The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Quickly assessing customer needs and providing sound solutions. Learn about Liveops Enterprise Solutions Click Here . Click herefor technical info. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Flexibility. Sound: Must have a sound card installed and be equipped with speakers or headphones. To find out more, read our Privacy Policy and Cookie Policy. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Check the Eligibility requirements and make sure were currently accepting applications in your state. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Still have questions? Intelligent Across the country. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. The background check requires a $24.99 processing fee paid directly to our vendor. Check the Eligibility requirements and make sure were currently accepting applications in your state. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . But what good is making your own schedule if you cant get a schedule? For 10 years, she successfully owned and operated her own business in her home state of Indiana. I trust them and look forward to more cooperation and partnership in the future. Across the web. Build a thriving work-at-home business providing remote customer service for top brands. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Find top links about Liveops Nation Login along with social links, FAQs, and more. Norton 360 with LifeLock helps keep your digital life safer. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Want to become a Liveops agent? We didnt just evolve the remote contact center model, we revolutionized it. They have to be accessible, easy to use, secure, and platform agnostic. Login. Read more. Liveops: Flexibility. The sign-in URL is the web address you use in your desktop browser to access your company portal. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Some clients also pay commissions. Not everyone will be as precious with your business as you are. You can also manage cookies in your browser settings. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Work confidently with real-time chat support, tech support, business tools and professional development workshops. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. It was as simple as they said, adds Myers. Universal Login. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Health, Dental & Vision. View our background requirements here. Copyright 2023 Okta. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Copyright 2023 Liveops, Inc. All rights reserved. Well learn about your business and help guide the best solutions based on your needs. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Be the customer care voice of top brands, providing best-in-class service. When I started it, my team said, Youre crazy. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Learn about Liveops Enterprise Solutions Click Here . Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. No ones done this, Huckabay says. The integrations looked complex. Then, this is the place where you can find some sources which provide detailed information. Innovate without compromise with Customer Identity Cloud. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Please enable it to improve your browsing experience. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Need to plan around other commitments? When someone leaves, they're deactivated. We use cookies to improve your experience on our website. Were all looking at the same data one version of truth consolidated in a single repository. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Here's everything you need to succeed with Okta. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Connect contractors to affordable commercial insurances. This means you can choose when, where, and how often to work! Easy global collaboration. Copyright 2023 Liveops, Inc. All rights reserved. Companies across a variety of industries trust Liveops to provide virtual contact center services. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Scottsdale, AZ 85257. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Apply now and a member of our team will work quickly to review your application and provide next steps. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Pros. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Unfortunately they dont pay a minimum per hour like other companies. Whats it like to be self-employed and provide virtual contact center services? By Veronicas pandemic story is unfortunately all too common. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. If you have not created a ticket yet then you would need to register or create a new ticket to begin. One where youre provided with free warm leads? All rights reserved. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. This is critical, says Huckabay. TMCF is the nation's largest organization exclusively representing the Black College Community. We cant do this. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Since you are self-employed, you are in control of your profits and losses. You don't necessarily have calls every . Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Learn more Tax Support Provide support to users of top tax software providers. Username or Email Password. Community. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. With Okta we're able to quickly deploy tools to new employees. Set your own schedule to work around your life. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Agent Sign-In. Hard to get in contact with managers for help. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Submit an application for an available virtual contact center opportunity. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Liveops is a recognized thought leader in the virtual contact center and customer service industries. This field is for validation purposes and should be left unchanged. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Login. Developer Center. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Login to track your existing support requests. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. McAfee and Norton were almost a tie but by far the most popular amongst agents. This was a tight category! GM Regional Customer Care Operations, major utility. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. We use cookies to improve your experience on our website. Remember me. I still love it., I strongly recommend not working for this company. No problem. Liveops | Okta . Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Existing Duo Security enrollments. Organizations. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Knowledge Base. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Then Liveops is looking for you! Want to become an Independent Liveops Agent. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Main hustle or side gig its all up to you. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Copyright 2023 Liveops, Inc. All rights reserved. Help patients get the most out of treatment plans. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Looks like you have Javascript turned off! LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. We use cookies to improve your experience on our website. Were now out of the back room and working with the business to add direct value, Huckabay says. Cons. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. fits your experience, personality, and preferences the best? Still have questions? The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Reach out to us. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions.
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