Sit back and relax while we do the work. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. If you wish to exchange your ticket, you get the VIP+ points accordingly. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. $70 spent and had to purchase new tickets to see the show. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Do You Offer Hearing Devices? You must be 21 or older to purchase tickets in Balcony and Director's Suites. I go back to Fandango and they are escalating the issue to a higher level. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. The page that is presented will provide you with pricing information, as well as student and military discount availability. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. Concessions are always on the menu with an AMC Gift Card. How Do I Change My Seats? You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). In certain markets, film studios sometimes allocate films among theaters in that area. You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. Please email your request to questions@paragontheaters.com. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). You will need to have your receipt or transaction numberon hand. That makes six. 126. Before leaving the auditorium, please check around your seat for any personal belongings. I have the exact same error. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. FAQs I received my confirmation # and there's a link to view my tickets. What actions has Regal taken in regards to the coronavirus? Lowe and behold I had an email in key spam account. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Advertise Look at all the negative reviews - it is true. I can promise you !!! Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. You can do this from your web browser. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. #1. Fandango offers refunds or exchanges, and there are several ways you can go about it. How do I refund my tickets? DoNotPay can help you save big bucks on all lifes trifles! Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. I get home and decide to view my tickets and I can now see the QR Code and a barcode. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Where can I find the Regal Crown Club FAQ's? This is illegal and I will not just forget and move on. NOTHING. Since I did not cancel my tickets before the movie the refused to refund tickets. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. Have you tried pulling up your order/confirm on the mobile app? In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Can I refund my ticket after I make my purchase? Please call theatre for any local restrictions. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. They issued me a credit and the credit did not work! It can take up to two weeks for your refund to be completed. Completely fraudulent activity. Additional outside food and beverage is prohibited. checks for MPAA guideline adherence at the doormans post and theatre checks. For a better experience, please enable JavaScript in your browser before proceeding. Check who called Reverse phone lookup. They are a rip off and terrible customer service. for proof of age for each additional ticket being purchased. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. Never ever deal with these people. We charge a small convenience fee per ticket purchased on our website and mobile app. How Do I Apply For aJob? SCAM LIKE: Attempted to use the fandango site. Parents are urged to learn more about the film before taking their children to see it. I accidentally bought a ticket to the wrong movie. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. These boards can cause slip, trip and fall hazards for our guests as well as our staff. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. You can request this refund, Pricing varies by location. For more information on this policy, please visit www.mpaa.org. Refunds are available in certain limited circumstances described below. What are the hours at the Chatterbox at Paragon Village? Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. Student discounts are not available online, and are only offered at select Paragon Theaters. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. What are the rules for contests and giveaways? The fee is detailed (listed as "booking fee") on your order summary at checkout. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. CSR and Supervisor simply read the script over and over and would not issue a refund. Not your exact scenario but I once had a fandango transaction time out mid purchase and never got a confirmation number. Who enforces the ratings? Select "My Tickets" to see your upcoming movies and showtimes. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. Need a receipt? Phone # on the card went nowwhere, so I googled them. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your Fandango A-list tickets should be in your A-list reservations. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Note: Admission policies may vary by location due to state or local ordinances. We can accommodate small private groups (birthday parties, camp outings, etc. I am done with these RUDE and UNHELPFUL people. Some websites just DO NOT work properly & it seems They can only be used in the country they were originally purchased. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. 1. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. Find out how we combat fake reviews. HORRIBLE. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? What are the Ages for Children / Senior Pricing? however i was able to use my credit by loggin in on my laptop to buy tickets. As it takes up to 72 hours for you to receive a response, you can submit your query via. There are no refunds after the printed showtime. How Can I Get a Movie Ticket Refund With DoNotPay? An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. I received my confirmation # and there's a link to view my tickets. I never got a confirmation from it and on my bank account it said it bounced back. ), as well as private movie screenings and larger corporate events. The only tickets showing on my account history on Fandango are the ones I actually want. Only to tell me they cant help me & will have to send it to the corporate office. They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. No, you cant. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Wondering if this happened to any of you or a similar issue. The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. Contact your local theatre if you have questions regarding any state or local requirements. Signifies that the film rated may be inappropriate for pre-teens. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. Dolby ATMOS I sent another email to their help desk and no reponse. You will need your charity's Tax ID number in order to complete the form. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. Sorry, no bartering. It goes against our guidelines to offer incentives for reviews. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. I e-mailed. Children 6 and under are not allowed to attend Rated R features. Regal Entertainment Group theatres are handicap accessible. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Do not use them.Mike. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. Please note that there is a maximum of ten tickets per online order. Present the barcode on your phone to the usher at the theatre for admission. Do it in the middle of the night. Can I give them negative stars: yes they are as awful as people say. Locations with student pricing available are listed on this page. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. The ratings do not determine or reflect whether a film is "good" or "bad." Do You Offer Military Discounts? They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. Sorry, but all credit cards used must have a U.S. billing address. For example, one theater might receive one film to play, another theater might receive another. Should you wish to purchase more than ten tickets at a time, please place separate orders. But the purchase went through according to AMC cause it was using one of my reservations. You bet. Any money or points on thecard will be merged to the account number you want to keep. View our, Yes. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. I can promise you. Arcade Click on the link you can find under a headline Refund/Exchange. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. The customer service was so good too. I tried texting and emailing Fandango to no avail. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. For questions about gift cards check out or Gift Card FAQ. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Download the latest version of the Regal Mobile App. You can receive refunds for tickets up to 60 minutes before the showtime. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Try the Fandango FAQ for more information. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. DO NOT USE THEM for movie tickets. Once I tried to purchase online they said that my card wasn't activated. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. I went to Applebee's twice and earned 3 TOP GUN tickets. How to Request a Fandango Refund the Easiest Way. Bought 4 tickets using a gift card & balance going on my credit card. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. Thank you for your purchase. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Do You Sell Gift Cards? Totally inflexible. It won't go away until after that Thursday. Unfortunately, Special Engagements carry a pass restriction. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. General admission for all adult tickets purchased for performances during matinee hours. Doesn't do anyone any good to get a reply 2 hours or more later. Especially if it has anything to do with Fandango. Absolute garbage company with terrible customer service! No recording devices (cameras, video recorders, sound recorders, etc.) There Is Plenty DoNotPay Can Help You With! You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. Edit your payment method for Movie Club. All other General Admission seats do not allow for direct dine-inservice. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Please note: tickets or receipts may not be printed from our app. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Open it in your web browserand start exploring the services we can offer. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Thieves. Does my theatre offer a student discount? AMC will not convert a paid ticket to an alist one. For assistance, contact a staff member. They lied and said that there had been a report of fraud and they refused to give me my money. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Store or bakery-purchased cakes are allowed only with a pre-planned event. Someone needs to shut them down if they cant do better than this. So, don't be shy with them at the box office. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Customer Service chat is the biggest joke. When Fandango works, it's fine. Discounts apply to general admission tickets only. So I contacted AMC. The theatre employee can access your order by phone number, ticket ID or confirmation number. They called me back 3 hours later at 1AM. Submitting a film is purely a voluntary decision made by the filmmakers. Do not waste your time purchasing from Fandango. What are the theaters' admittance procedures? If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. About Us Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. You can exchange the ticket for credit and reuse it for future purchases. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. It was their systems error that caused this entire issue! No images. How do you get more information about a rating? Donation requests must be submitted at least 8 weeks before an event. I received a Fandango giftcard for Christmas. I was about to purchase when the screen went blank.
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