buyer says i sent wrong item

How do i handle this? MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Parcel comes back, buyer is less than helpful, I refund, get a neg. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Some are targeted at buyers, others at sellers. Ebay always takes out the fees and send the remaining money to the Bank on file. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. An option to dispute the refund and report the buyer will appear. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. The buyer pays quickly, and you send the item without concern. @deala0621:There's no point in contacting Canada Post, or USPS. Usually it will say the name on the package signs for it even if the signature is someone else. I'm based in the UK I had two items sell on the same day, both with InPost delivery. At first, it might seem foolish to pass up a generous offer, but often its a trap. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Most of them are happy new year banners being returned in Febuary. Do not do that. 1. So, I cancel the order and sent in a statement. 09-10-2020 I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. That photo looks like your shipping label stuck on top of another shipping label. This is what it takes to get ebay to appeal a return in your favor. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. 04:18 PM If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Press J to jump to the feed. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. I sent a seller an offer on an item and she accepted. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. I will report this to the post master. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. . I've never owned/sold a necklace like that. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. So eBay accepted the return. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Cause his photo shows a like kind of item but not the brand or pattern I sent. Gift card scammers reach out to victims by phone, email, or social media. 4) Request return shipping label credit as buyer made false claim. Am I supposed to follow up with Royal Mail or it is now his responsibility? I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! For more information, please see our But at least it was worth somewhat close to what the item I sent them was worth. by asking the buyer questions or calling the post office? As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. I sold 4 of the same items. to fight them over this and go to the Phillippines is beyond annoying. The online auction site launched in 1995, and scammers have used it ever since. Select Order Not as Described. The item ordered was a coil of hook & loop tape. Dispute the refund. 10/31/2020 at 3:54 pm #83017 Antique Frog Ask if they want you to dispose of it or return it to them. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. So we repaired and return an annoyed customer but couldnt do anything about it. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. They have always just put new shipping labels over the original label on the unopened package. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Check all items upon receipt. To get a refund from USPS, your eBay buyer can: Submit an e-form. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. If they do then you have to either refund or call eBay and try to make your case. 26-05-2020 The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Dial 1-800-275-8777 and explain the issue to USPS customer service. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Is it not possible to take pics of item A and still send B? If he ghosts you, you scared off a scammer. For approved returns, Mercari provides a free shipping label to the Buyer. Both early political pieces. You would want your copy to be short and engaging, informative but not stiff. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Somewhat new, never had this happen before. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. 03:13 PM. When a buyer disputes an item, the review is no longer an option unless they "accept the item". 26-05-2020 This is a type of blackmail. 05:49 AM They sell fake goods and don't pay taxes. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Buyer pretended the item/ring was not as listed. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. e-bay couldnt give two hoots for sellers as long as they are making money. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. For example, they may ask for cash, bank transfer, check, money order or even gift cards. In my experience, the wait times are usually short and they do call within the estimated time. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Yes it would add cost. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Remember to be persistent when you are in the right and can prove it. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Never sold on Ebay before. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. The buyer confused me with another seller. The unofficial eBay subreddit. A buyer from Europe orders at item and pays for it. USPS. All rights reserved. I suspect someone may have been tampering with mail and package in the delivery system. I stopped shipping to Canada because of customs problems. I recently had the same experience. I'll go over how it happened, what I did to fix it, and how you can. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. All items are made out of High Quality fabric. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Its unfair they side with the buyers all the time. You can always appeal later. What to do when wrong item received, seller requesting to send to other buyer. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Do not refund first and try to appeal after. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. When a buyer wants to return an item and be issued a refund, here is what you do first. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Remember that if an offer looks too good to be true, it probably is. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I ended up having to give a refund in fear the buyer is going to give me bad feedback. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Select Order Not as Described. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Someone did this to me a few months ago. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. I have had my hosting company check everything their end and they say all is correct and working ok. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Did you try talking with the buyer? The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Report the buyer. 04:28 PM. Once they have the code, they disappear and make off with your gift card balance. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. 26-05-2020 Report a buyer if you think they have acted illegally or fraudulently here. Things like this happen. If they did, I don't know how they'd be able to verify. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. what is beyond infinity most expensive car ticket. Save the case number that the USPS gives you. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Honest mistakes happen. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Those labels are a lot bigger and I never cut them to a smaller size. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Other platforms I never had a problem with over 6 years. The buyer has since responded and accepted that it was delivered somewherebut not to him. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Copyright 1995-2023 eBay Inc. All Rights Reserved. Anytime I can create with the Stardream line, I jump at the . If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Yup pretty much. Is it possible to contact their police department? They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). I lost my appeal. The item's condition was misrepresented. Here are some of the most common ways eBay sellers are scammed. They never sent it back. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Disputing the chargeback can take a lot of time and hassle on your behalf. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Put your blame where it belongs with Chinese sellers! Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. It sucks. ive had power sellers defraud me for a 50 cent lowes coupon. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. I did became a pain with calling everyday and today calling 5 times. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. I will try to ask the questions? The email will state that the payment will be released to you once you have proven that the goods have been sent. 26-05-2020 Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Paid a tailor 4.50 repaired it and sent back with DPD signed for. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I've only had to use these pics a few times but they save a lot of hassle. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. It WAS new in the box. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Go to usps site and fill out the mail fraud form. 26-05-2020 And third, we started to build PayPal's business off eBay. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Help for buyers and sellers. You're not supposed to be liable for anything that happens to it after that. I wanted to get some advice before I contacted, but I had planned to, yes. Example: You bought a table, and it showed up with only three legs. Those are not indicative of any scam. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. They readily cooperate with law enforcement. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Attached is a picture of a side buckle and the package with address label.