I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. How frustrating! I was able to work out a solution, I will outline it below. Still not sure what Im talking about? I have the same problem and my Entitlement Process is already active :(. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Ensure the Macro sends an email to the customer. I was convinced I was missing something and racked my brains over it. Two things try a different merge field for the name. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. You do not need an overflow assignee, but you will need two queues. Still stuck? Hyatt Place New Taipei City Xinzhuang. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I'm sure you've done this but is omin-channel enabled? Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Select edit page4. Challenge 1: Automate record creation. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I learned so much doing it. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Could you share a bit more details on what you have done for this step? Confused? Anyone have any idea? Test it first by using real email addresses before you hit that button! Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Thank you sooo much, you were right! The demand for UI/UX design implementation is continuing to grow. Have you set up the routing address? Please post some details of what you have. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. It still gives me the same error that it isn't found. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Confused? Add to Favorites. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. This worked for me. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Any hlp? I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I have named and renamed it (Over and over and over). Its awesome once its all working. It is reason i m getting this error. Thanks. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Tweak service Console. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. You may want to jot down notes as you read the requirements. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? rebecca@capstorm.com. I wish I had a good answer for you! However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. privacy statement. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Leave a comment for the Trailhead Baby! Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Ensure you create the Cloudy Weather Resolution automated action. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Thanks, Michal. This comment has been removed by the author. not sure how to troubleshoot this tho..@_@, hmmm! Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. You, my amazing reader, get more than tips for a Salesforce Superbadge. Look at the page layout and enable knowledge. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. :), I am unable to solve this. took me 2 hours to undersand that, and without your comment I could have been there forever!! Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . I'm working on the Service Cloud super badge and the error below is driving me nuts! I kept that particular module open one on screen while I walked through this step. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. hmmm It has been a while, but I believe that just the "standard" profile is what you need. . All reactions. Review the steps to rename the console to 'Cloud Support Service Console'. Hi I am stuck in challenge 6. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". In the worst conditions, Ursa Major panels produce ~25% of maximum power. 3. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I just finished the superbadge. I ran into the same issue. Click on the category and note the "group unique name" - verify that it is Billing_Topics. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? (I made a custom button as well for this one.). Grab a pen and paper. Use another way to specify capacity for the routing configurations. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I am the Trailhead Baby! Did it help? Ensure you group report results correctly. (might not matter)The biggie- violation action- Does need to be dynamically assigned. I did add the things mentioned automated action in macro. I am the Trailhead Baby! Any advice?Thanks in advance! How would you enable people to select cases from an organised list? Use the search o. Hello! Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks for your advice and help. Cloudy Technical Team is correct name wise for both the record type and the process. I'm at a loss as to what I could be missing. I fixed it, it was a really stupid mistake. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Ask Question Asked 2 years, 8 months ago. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Hello. If easier, feel free to email me some screenshots- rebecca@capstorm.com. We can't find the 'Customer Case Team' role. I've no clue what more I need to do to complete this challenge. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Its upsurd. please verify. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. How can you update it as status field is inactive dring recording procedre? A mistake I have made many times as well! To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Something a little odd- Have you added the chatter feed/publisher to the layout? Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Thanks a lot in advance. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! :) I'd reconsider that time trigger. Any help! Good to hear!!! (Hint- The name of the component is not "entitlements"). baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Hello Trailhead Baby! So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Help with Superbadge Service Cloud Specialist step 4. Right now he' taking a nap.so I'm off to edit some reports! Issue was with the Lightning Page Layout. You cannot customize its label or logo". 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. This thing is just hosed and I'm only on #2. This is my journey- a normal kid by day- a Trailhead explorer by night. I had problem with the chart, now everything is correct. The free lemonade offer worked! Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? What can I attach to help diagnose what I am still missing? Service Cloud Specialist Superbadge - 4,5,6,7. I am not sure whether its correct or not. I have read every message I can find and have double and triple checked everything I can think of. I didn't change anything and retried the "Check Challenge" just now and it worked. I'd try again since Trailhead had issues yesterday. Ive always thought this was pretty cool. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Ensure Agents have access to Knowledge when viewing a Case." Even after setting up support proc and presence status. It is now working. Intermediate case users can access both lists of cases. here is the complete guide for designers that will increase your knowledge. That is frustrating! Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Do you have "Billing Topics" as a top data category with the 2 sub categories? Sign in High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. If you haven't taken the Onmi Channel module yet, now is a good time! I've been stuck on this error message for two days! Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Telecom Billing System2. Could you share some details of what you have? kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I have the Milestones field in the page layout too. Take a break, grab a snack, and watch this video. Hello, Thanks for your feedback. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. No. Usually this is due to some pre-existing configuration or code in the challenge Org. but i don't know what is next step? Thank you SO MUCH. But I have created this Data Category, so I'm not sure what the issue is. No. This is where you start building out the ability to manage support levels.