Any other browser may experience partial or no support. 8 June 2012. 28 March 2013. Russell Medical has been accredited by The Joint Commission since 1959. B71 4HJ. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. This affected the safety and management of patients. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. The service provided care and treatment based on national guidance and evidence of its effectiveness. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. All the best and take care. These send information about how our site is used to a service called Google Analytics. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. I recently came into hospital on the day surgery unit for a SLNB and biopsy. (01384) 456111, Provided and run by: All the best with your pregnancy and take care. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. The firm said it had complied with the order and the safety of staff and patients was its top priority. Our rating of well led was requires improvement overall. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. This review has been completed in response to the trust confirming that they were now compliant with this standard. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. DY8 4HZ, In 12 July 2019. Our inspection of the trust covered only this hospital and community services. We are continuing to monitor progress against these. The complaints were analysed to look at trends, for changes to be implemented. This was particularly evident in the category of adult majors. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. All the best and take care. Patient Experience Team. Such a lovely Dr and an asset to the hospital. Click here for the news and events happening at Russell Medical. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. I was then asked to sit in an isolated area, which was not a problem. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Rowley Regis, The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. Requires improvement a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. Keep 999 and A&E free for serious and life-threatening conditions. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. Suspended ratings are being reviewed by us and will be published soon. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. What we found is summarised within the overall summary. Thank you again! Staff understood their roles and responsibilities under the Mental Capacity Act 2005. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. We saw and were told that staff were responsive and provided people with appropriate support. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Staff involved patients and those close to them in decisions about their care and treatment. skip navigation Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. What's the least amount of exercise we can get away with? So many thanks to All the staff on A2, best wishes take care and stay safe. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. Every member of staff I encountered was friendly professional and put me at ease. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. AEC was well run and escalated patients that they couldnt manage. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! For the latest COVID-19 information from the Alabama Department of Public Health, call 211. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. Cant fault the staff and the service. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. Patient Experience Team. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. The ED sees approximately 97,000 patients per annum. To call the information desk from within the hospital, dial extension 7081. Let us know if this is OK. Well use a cookie to save your choice. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. They didnt look to see what information had been recorded but asked what my symptoms were. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. 27 July 2018. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. Can Nigeria's election result be overturned? Read about our approach to external linking. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. Patient Experience Team. Paediatrics and Gynaecology etc. Care records were not always written and managed in a way that kept patients safe. financial benefits and cost savings for hospitals, and often for patients too. The trust has responded well to the Keogh review in 2013. Our rating of safe was Inadequate overall. AEC is part of the Same Day Emergency Care (SDEC). The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. the service is performing well and meeting our expectations. All the best and take care. This is not my first experience of this hospital not checking information relayed to them by 111. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning After being discharged yesterday I had spent a month in your care Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. The hospital is south Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. Health Education England will join us in April 2023. West Bromwich, Clinical observations were not undertaken in a consistent manner. Bed & Breakfast []. ADVERTISEMENT: Services or products are not endorsed by the Trust. Outpatient services are also provided at the Corbett and Guest hospitals. Only a small proportion relates to the emergency department itself. AEC/RAB (ext. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS At conservative gathering, Trump is still the favourite. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. The electronic tracking system did not allow for patients to be easily located within the department. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic.